INTRODUCTION SERVICE WALK


The success of the "PROFESSIONAL EDGE" is based on total CONTROL of the Buyer. Introducing the Buyer to our Dealership's History and Service Department is crucial to ultimate Buyer satisfaction.
1. Walk Buyer to Service Drive
2. Introduce the Service Manager or ASM (This is the fine person who will assist you when service is required.)
3. Walk Buyer to Parts Counter Area. Show the Cashier and Waiting Area
4. Discuss Service Hours
5. Tell about our shuttle bus
6. Show our Service Bays-from the outside of bay doors
7. Explain the New Vehicle Warranty and Service Schedule
8. It is vital to spend as much time as needed on Step Three. Buyers will feel much more confident and self-assured when they know what kind of support system is in place after the sale. Trial closes work well during this step.



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